What you can expect from Pana on the timing of the initial email, messaging, and booking speeds.
The time it takes agents to send the introduction email after you've submitted the Guest Invite Form.
- 70% are sent out within 12 hours
- 98% are sent out within 24 hours
- If a guest is traveling within 72 hours their invites will be prioritized
Introduction email follow ups:
If a guest does not respond to our email, the agents will proactively reach out via text or email
- If travel is more than a week out, agents will reach out every 24 hours
- If travel is less than a week out, agents will reach out every 12 hours
- If travel is within 72 hours, agents will reach out every 4-6 hours
- Agents respond to 70% of all messages within 5 minutes
- Agents respond to 100% of messages within 30 minutes